Fire Doll 158cm/62ft2 Silicone Head & TPE Body Sex Doll – C‑Cup Slim Figure

Purchase Guarantee

Purchasing a lifelike companion is an important personal choice. PBDoll strives to make that decision easier through accurate product details, responsive assistance, and straightforward purchasing information.

1. Authenticity Guarantee

Before a product is listed, its identity should be checked against the manufacturer’s available catalog, including the model name, height, material, body configuration and applicable customization options.

If you would like to verify a particular listing, request the manufacturer name, product specifications and any available brand authorization documentation. Authorization records vary by supplier and should not be assumed to apply to every item.

• Product identity: compare the model and size with the product description.
• Configuration: confirm the selected body type, skin tone, head, and other options in the order summary.
• Supporting information: ask for additional factory or brand documentation where available.

Our sourcing approach prioritizes established manufacturers and authorized supply channels. Listings identify the relevant brand and product specifications, and supporting authorization details may be shared when available.

2. Quality Guarantee

A well-presented product should be assessed by more than edited promotional photographs. Review front, rear and side views when available, compare measurements, and look for consistent proportions, surface details and finishing.

Common quality concerns include unnatural waist-to-hip transitions, poorly defined anatomical contours, asymmetry, visible manufacturing marks and differences between the advertised finish and the delivered item. The following examples illustrate what to review rather than establishing a universal standard for every design.

2.1 Overall Proportions

Inspect the balance between shoulders, torso, waist, hips and legs. A product may look attractive in one photograph but show inconsistent proportions from another angle. Compare the listed measurements and photographs before ordering.

2.2 Surface and Sculpted Details

Check whether the contours of the torso, abdomen and limbs look intentional and consistent with the chosen model. Look for abrupt transitions, uneven shaping or a lack of definition where the product images promise detail.

2.3 Structure and Materials

Confirm whether the listing specifies TPE or silicone, the type of internal structure where disclosed, and the intended range of articulation. Materials and construction affect weight, care requirements, flexibility and the appearance of the finished product.

2.4 Product Photography and Delivery Inspection

Product photographs may differ because of lighting, lenses and display settings. Nevertheless, significant discrepancies in model identity, size, configuration or included items should be documented promptly. Keep the packaging and record clear photographs of the product, accessories and shipping label before requesting assistance.

Quality is reflected in craftsmanship, material selection, accurate dimensions, and the match between advertised specifications and delivered goods. We recommend checking photographs and configuration details carefully before checkout.

Examples of product details to inspect:

• 2.1 Body proportions: Examine the overall silhouette, waist-to-hip proportions, and symmetry.

• 2.2 Surface details: Check whether the torso, waist, and other contours match the advertised product.

• 2.3 Realistic construction: Compare product details and finish with the listing images.
• 2.4 Material and build: Check the stated materials, frame construction, and included accessories.

If your order differs significantly from its listing, please reach out to our customer care team for assistance.

3. Price Guarantee

When comparing two offers, first establish that they refer to the same model and configuration. Head selections, materials, added features, shipping origin and included accessories can substantially change the final cost.

A lower headline price is not always a lower total price. Compare shipping, applicable taxes, optional upgrades, currency and any promotional restrictions. A price review, where available, is subject to verification and is not an automatic promise to match every advertised offer.

PBDoll works toward fair pricing with transparent configuration choices. Found an equivalent offer elsewhere? Share it with us before ordering for a possible price review; adjustments require approval.

4. Refund Guarantee

Refund eligibility depends on the order stage, whether the item is made to order, the reason for the request, the condition of the goods and the applicable published return terms. Customers should contact support before refusing delivery or shipping anything back.

For concerns involving damage or an incorrect product, retain the original packaging and provide clear photographs or video evidence as soon as possible. Processing times, deductions, return shipping responsibility and payment-provider fees should be confirmed under the current Return & Refund Policy before placing an order.

Some payment methods or jurisdictions may provide additional rights. Nothing in this overview is intended to replace mandatory consumer protections.

Whether an order qualifies for return or reimbursement depends on its fulfillment stage, customization, condition, and governing policy. Review the Return & Refund Policy before purchasing, or ask support for clarification.

Best Price Guarantee

We want customers to understand what they are paying for. Our team can assess comparable listings and explain any available pricing options.

1. Core Commitments

1.1 Genuine Guarantee

Genuine-product comparisons should rely on identifiable manufacturer and model information, not merely similar photographs. Listings from unrelated sellers can use the same images while differing in material, specifications, included accessories or after-sales support.

Where available, supporting product documentation can help verify the brand, manufacturing source and model configuration. If a competing listing cannot be verified, it may not be a reliable basis for comparison.

We prioritize authentic merchandise obtained through credible production and supply partners. For more information about a specific brand or model, please contact us.

1.2 Best Price Guarantee

A valid comparison should cover the same model, height, material, head/body combination, customization, shipping destination and comparable fulfillment terms. The competing item should be new, available to purchase and offered by an identifiable retailer.

Price reviews may exclude auction listings, secondhand goods, counterfeit items, damaged or clearance stock, pricing errors, unverified sellers and offers dependent on private coupons or rewards. Differences in duties, delivery costs and optional upgrades may also make two offers non-equivalent.

For clarity, a request for review does not reserve a price or guarantee a discount. Any approved adjustment should be confirmed before payment.

If a reputable retailer advertises an identical model with matching dimensions, options, and delivery terms for less, you can submit a comparison for consideration before checkout.

Offers that may not qualify include:

• Counterfeit, unverified, or misleading listings.
• Used, damaged, clearance, or materially different products.
• Limited-time promotions, member-only rewards, and non-public discounts.
• Offers with different shipping, taxes, accessories, or product configurations.

2. How to Request a Price Match

2.1 Submit Request

To help the team evaluate your request efficiently, send the exact URLs for both listings and screenshots showing the product options, published price, availability and checkout total. Screenshots alone may be insufficient if the competitor page is no longer accessible.

• PBDoll listing: product URL, selected model and configuration, and displayed total.
• Competing listing: retailer name, live URL, matching specifications and published price.
• Delivery comparison: shipping country, shipping charges, taxes and any required fees.
• Contact details: an email address where the team can reply with the review outcome.

Contact PBDoll customer support with the following information:

• 2.1.1 Product Information: Our product name, URL, selected configuration, and price; competitor product URL and price.
• 2.1.2 Verification: Evidence that the competing seller and item are genuine and available.
• 2.1.3 Price Comparison: Include shipping costs, applicable taxes, and any upgrades.
• 2.1.4 User Details: Your name, contact email, and relevant notes.

2.2 Verification

During verification, the team may review the retailer’s legitimacy, stock status, product authenticity, order configuration and total payable price. If information is missing or the offer cannot be independently confirmed, additional documentation may be requested.

The comparison is based on the information available at the time of review. Changes to the competing offer or to shipping charges may require reassessment.

We assess the competing listing, seller credentials, selected options, and total payable amount.

2.3 Adjustment

If a comparison qualifies under the store’s current terms, customer support can communicate the available adjustment and how to apply it before checkout. Depending on the circumstances, no adjustment may be available. Do not assume a refund of the difference will be issued after placing an order without prior written confirmation.

After evaluation, we will let you know if a revised price can be offered. Submitting a request does not ensure a match.

Payment Methods

Our checkout is designed to make payment straightforward. Methods may vary by country, purchase details, and provider availability; the options and terms shown during checkout are authoritative.

1. PayPal

1.1 How to Pay with PayPal

Option A — Pay with a PayPal Account

Choose PayPal at checkout, sign in on the secure PayPal page, select an eligible linked bank account, card or available balance, review the total and authorize payment. Wait for the return to the store and check the order confirmation.

Option B — Pay by Card through PayPal

In some countries, PayPal offers a guest card checkout without creating a PayPal account. If that option is displayed, enter the requested billing and card details on PayPal’s hosted page and complete any verification. Guest checkout is not guaranteed for every customer or order.

Do not close the browser while payment is being confirmed. If the page times out, check your email and payment activity before trying again to avoid duplicate orders.

If PayPal is offered at checkout, select it as your payment method, follow the secure redirect, choose an eligible funding source, and confirm the payment. Guest checkout may be available depending on your country and PayPal settings.

1. Select PayPal at checkout.
2. Sign in or choose an available guest payment option.
3. Review the payment details and confirm.
4. Return to the store to view your order confirmation.

1.2 Why Does My Payment with PayPal Fail?

A PayPal attempt can be rejected because the linked funding source has insufficient funds, the account needs verification, a card has expired, a transaction exceeds a limit, or a payment triggers automated risk checks. Temporary provider or network problems can also interrupt checkout.

The exact reason may be visible only to PayPal or the card issuer; the merchant may receive a generic decline notification.

• Insufficient available funds.
• Account verification or security restrictions.
• Expired or declined linked payment method.
• Temporary network or payment provider errors.

1.3 Solutions to PayPal Payment Failure

• Check the balance and validity of the selected funding source.
• Complete any account verification requested by PayPal.
• Confirm the billing address and currency are supported.
• Avoid repeatedly submitting the same failed transaction without checking its status.
• Contact PayPal or the issuing bank if the decline persists; share the order reference with store support when needed.

1. Review your PayPal account and funding source.
2. Verify that your account details are current.
3. Consider another eligible payment method.
4. Reach out to PayPal or store support if the issue continues.

2. Credit Card

2.1 How to Pay with Credit Card

Select a card payment option if one is available, enter the cardholder name, card number, expiration date, security code and billing address, then complete any additional bank authentication such as 3-D Secure.

Card acceptance depends on the payment gateway, issuing bank, location and currency.

After submitting, wait for confirmation. If you are unsure whether a charge went through, check the order confirmation and your banking app before attempting payment again.

Where card checkout is available, select the card method, enter accurate billing details, finish any bank authentication, and submit the payment.

2.2 Why Does My Payment with Credit Card Fail?

• The card number, expiry date, CVV or billing address is incorrect.
• The available balance or transaction limit is insufficient.
• International or online purchases are disabled by the issuer.
• 3-D Secure verification was canceled, expired or failed.
• The issuer or payment processor flagged the payment for security review.
• A temporary network issue prevented authorization.

• Incorrect card number, expiration date, or security code.
• Insufficient funds or bank transaction limits.
• International or online payment restrictions.
• Billing address mismatch.
• Bank fraud-prevention checks.

2.3 Solutions to Credit Card Payment Failure

• Recheck the card and billing details, including the postal code.
• Ask your bank whether online or international transactions are enabled.
• Complete any security confirmation promptly.
• Try another eligible card or payment option if available.
• Contact customer support with the time and order reference, but never send your full card number or CVV by email.

1. Verify card and billing information.
2. Reach out to your bank about declined transactions.
3. Consider another available payment method.
4. Complete any additional authentication steps.
5. Reach out to customer support with the error message, without sharing full card details.

3. Installment Payment

3.1 Installment Payment Methods

Installment plans divide an eligible purchase into scheduled payments, but the exact plans, eligibility requirements, limits, fees and interest are set by the independent provider and can vary by country and customer.

Only payment plans actually displayed during checkout should be considered available. Illustrative provider information below is not a promise that PBDoll currently offers every provider or financing program.

How an Installment Checkout Typically Works

• Select an installment provider at checkout when available.
• Review the number of payments, due dates, total repayment amount, interest and fees.
• Complete the provider’s identity, eligibility or credit assessment.
• Accept the plan and pay any amount due at checkout.
• Manage future payments through the provider’s app or account.

Installment financing is offered by certain providers in qualifying locations. The examples below are general guidance, not confirmation that these services are enabled on PBDoll.

3.1.1 PayPal Pay Later

In supported regions, PayPal may offer Pay in 4, Pay in 3 or longer financing arrangements. Available plans and payment frequency vary; some plans may involve interest or credit checks. The checkout disclosure, not an illustrative table, controls the actual terms.

Missed payments or failed automatic collections may affect your account or result in consequences under the provider agreement. Refunds on installment purchases are handled according to the provider’s refund process.

In supported markets, PayPal may let qualifying buyers spread a purchase across multiple payments. Approval, charges, schedules, and eligibility depend on the provider and customer.

1. Choose an available Pay Later option at checkout.
2. Review the payment schedule and terms.
3. Complete any required eligibility check.
4. Verify the plan with the provider.

3.1.2 Afterpay / Clearpay

Afterpay or Clearpay may allow qualifying customers to split eligible purchases into scheduled payments. The first installment may be due immediately, with later payments collected automatically. Limits and any late fees depend on the region and provider terms.

If a refund is approved, the provider normally adjusts the remaining payment schedule or returns eligible amounts according to its rules. Customers should check the provider account for the updated balance.

Afterpay (known as Clearpay in some regions) may provide a pay-over-time option for approved purchases. Country-specific rules determine eligibility, payment dates, and potential late charges.

3.1.3 Klarna

Klarna may offer pay-now, pay-later or installment arrangements in eligible markets. Options vary by country, purchase amount and the customer’s eligibility. Not every plan is interest-free, and some may involve a credit assessment.

Review the exact repayment schedule, fees and refund handling before agreeing to a plan. For questions about the financing contract, contact Klarna directly.

Klarna provides financing choices for certain approved shoppers. Plans depend on geography, eligibility assessment, and whether the merchant supports the service.

3.2 Why Does My Payment with Installment Fail?

• The financing application does not meet the provider’s eligibility requirements.
• The provider cannot verify your identity, address or payment details.
• Your region, currency, cart amount or product category is unsupported.
• A linked card is expired, blocked or lacks available funds.
• A scheduled installment is overdue or a risk assessment results in a decline.

The provider generally makes the approval decision independently. Store support cannot guarantee financing approval or override the provider’s checks.

• Eligibility or credit assessment was not approved.
• The selected payment method is expired or has insufficient funds.
• The provider does not support the location or order.
• A scheduled payment was missed.
• Additional security checks are required.

3.3 Solutions to Installment Payment Failure

• Verify your legal name, address, phone number and linked payment method.
• Review the installment provider’s messages for any additional steps.
• Check whether the plan is available in your country and for the current order total.
• If a scheduled payment failed, update the payment method and follow the provider’s instructions.
• Contact the financing provider for eligibility or repayment issues, or use another checkout method if offered.

Keep a copy of the financing agreement and payment schedule. Do not send banking passwords, full card details or identity documents to ordinary store-support email addresses.

1. Review your payment method and billing details.
2. Review the provider's eligibility requirements.
3. Reach out to the provider about approval or account issues.
4. Resolve any outstanding scheduled payments.
5. Use another payment option shown at checkout if necessary.

Note: PayPal, Afterpay, and Klarna are independent payment providers. Any financing offer, eligibility decision, schedule, and applicable fees are governed by the provider's terms. Payment options shown at checkout take precedence over this guide.

Privacy Guaranteed

Privacy matters when purchasing intimate personal items. PBDoll seeks to protect customer information and maintain discretion throughout ordering and fulfillment wherever practical.

How we approach customer privacy:

• Customer information is used to process orders, provide support, and operate the website as described in our privacy policy.
• Access to order information should be limited to personnel and service providers who need it to fulfill legitimate business functions.
• We aim to use discreet packaging without unnecessary product descriptions on the exterior, subject to shipping and customs requirements.
• Payment descriptors and documents may include the legal merchant or processor name as required by payment providers and applicable law.

Please refer to our published Privacy Policy for more information about data use, storage, and customer rights.

Shipping & Delivery Policy

I. Delivery Areas

1. Free Shipping Areas

In certain eligible locations, shipping charges may be included in the product price while import duties or local taxes are assessed separately. The final payable amount depends on the address, selected delivery method, and customs rules.

Remote regions—including Alaska, Hawaii, Puerto Rico, and other offshore destinations—may require additional freight charges. If a customer requests a particular carrier rather than the default service, the difference in transportation cost may also apply.

1.1 Free Shipping and Tax-Free Areas

Free-delivery eligibility and tax treatment are determined by the destination, shipping service, and item purchased. Confirm coverage and tax inclusion at checkout before promising specific country benefits.

• Americas: United States (mainland), Canada — depending on confirmed checkout eligibility.
• Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, Spain — depending on service coverage.
• Asia: Japan, South Korea, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Cambodia — depending on service coverage.
• Oceania: Australia — depending on service coverage.

1.2 Free Shipping with Taxes Paid Separately

Promotional shipping may apply to selected locations even when the recipient must pay import tax, VAT, or customs assessments. Possible destinations include Switzerland, Norway, Israel, New Zealand, Argentina, Chile, and South Africa, depending on current carrier service.

2. Non-Deliverable Areas

The reference policy specifically excludes India, Brazil, most African countries other than South Africa, and certain Middle Eastern destinations. This is a description of the reference merchant’s restrictions, not an independently verified PBDoll exclusion list.

A shipping address should be checked before payment if its destination has restrictions on adult products, import declarations, or courier acceptance. Availability may change without advance notice.

Some destinations cannot be served due to import regulations, local restrictions, or carrier limitations. Ask customer support to verify serviceability before ordering; any permanent exclusion list should be checked against up-to-date requirements.

II. Delivery Methods

1. Local Warehouse Shipping

Items listed as available in a regional warehouse may ship through domestic delivery networks. The fulfillment location and carrier depend on inventory and the recipient’s address.

2. Direct Shipping from China

International shipments can travel by air, ocean freight, or, on selected routes, rail. A single-carrier shipment is usually simpler to track, whereas a multi-stage shipment may involve export handling, customs processing, and a final local courier.

2.1.1 Single-Carrier Air Delivery

A major international carrier may coordinate the route from dispatch through final delivery. This arrangement can reduce transfer points and may be faster, but its transport costs and tax treatment can be higher.

2.1.2 Multi-Carrier Air Delivery

Under a split-delivery arrangement, one logistics provider manages the international portion and another handles the last mile. Tracking may not appear on the local carrier’s website until the parcel reaches the destination country. The reference merchant generally favors this option for lower transport costs.

2.2 Ocean Freight

Ocean transport is generally considered for selected destinations and oversized shipments. The freight company handles the international leg and a local delivery service completes the route. Transit visibility may be limited until customs clearance and local handover.

2.3 Rail Freight

For certain European routes, a railway logistics provider may carry the international segment before transferring the shipment to a local courier. This method can involve extended transit periods and fewer intermediate tracking scans.

2.1 Air Transport

Air shipments may travel entirely with one logistics provider or be transferred from an international operator to a domestic delivery partner.

2.1.1 Single Courier Handling the Entire Process

Using one primary courier can make shipment updates easier to follow, although the service may carry higher fees or different import costs.

2.1.2 Segmented Transport

With multi-stage delivery, one operator manages the international leg and another completes local distribution. Tracking can remain limited until the parcel changes hands.

2.2 Sea Transport

Ocean freight may be suitable for certain routes or oversized consignments. Separate providers may handle the sea journey and final delivery, with fewer tracking events while in transit.

2.3 Rail Transport

Some European routes may support rail shipping. Service availability, estimated arrival dates, and tracking visibility are route-dependent.

III. Delivery Time

The overall estimate should be calculated as the sum of the manufacturing or preparation period and the transportation period. A warehouse-stock item may not require production time, while customized products must be manufactured before dispatch.

The production table distinguishes TPE body production, silicone body production, and additional silicone-head implantation work. These are separate reference estimates and should not automatically be added together unless the selected configuration requires each stage.

The transportation tables distinguish direct carrier handling, segmented air freight, sea freight, and rail freight. Actual delivery may differ because of manufacturing queues, destination, weather, customs inspection, and carrier schedules.

Total delivery time includes production or order preparation time plus transportation time. In-stock products may ship sooner than made-to-order products.

Reference production times by brand (from supplied example; verify before publishing):

Reference transportation times by country (illustrative only):

Segmented air transport:

Sea transport:

Rail transport:

IV. Shipment Tracking

After an order is dispatched, the shipping confirmation should contain a carrier name and tracking reference when available. Enter that number on the carrier’s official tracking website. International consolidated shipments may temporarily show no updates before the local courier accepts the package.

After dispatch, check your parcel’s progress using the tracking code from your shipment notice and the carrier’s tracking page. Our support team can help identify the correct provider.

Enter your tracking number below to check the latest status and progress of your shipment.

TRACK

V. Issue Handling

1. Changes to Shipping Information

1.1 Collection at a Carrier Facility

If the recipient wishes to collect a parcel at a UPS, FedEx, or other courier location, they should first confirm the pickup facility and address with customer service. The carrier must permit the requested collection arrangement.

1.2 Changing the Destination Address

Verify the complete delivery address before dispatch. After shipment, an address correction may be refused, delayed, or subject to an additional charge depending on the carrier and shipment stage.

1.3 Rescheduling Delivery

When the recipient cannot accept delivery at the scheduled time, they should contact the courier as soon as possible and advise the store of any relevant changes. New dates depend on the courier’s available service.

1.1 Pickup at a Carrier Location. If you wish to collect a package from a carrier facility, contact support and the carrier in advance to confirm that pickup is permitted.

1.2 Change of Delivery Address. Please check your address before placing the order. After dispatch, changes may be restricted or subject to carrier fees.

1.3 Change of Delivery Time. If you cannot receive the package as scheduled, contact the carrier and notify support where necessary.

2. Shipping Delays

The reference policy describes a 60-working-day threshold for late delivery, followed by a full refund and replacement shipment, with special exceptions. This is a reference merchant promise only and must not be presented as a confirmed PBDoll guarantee without business approval.

• Specialized configurations, such as heating, motorized functions, or implanted hair, may require extra manufacturing time and separate confirmation.
• Factory closures and holidays can postpone the production schedule for orders made in China.
• Brands with long manufacturing lead times may require an extended production window.
• The reference merchant uses separate limits for U.S. and European/Canadian warehouse shipments and a later compensation-eligibility period. These figures require verification before use.
• Repeated unsuccessful delivery attempts, uncollected packages, and unresolved customs requirements can complicate or prevent delivery.

Manufacturing schedules, border inspections, holidays, severe weather, and transport interruptions may affect arrival dates. If your shipment is delayed, ask support for a status update and the options available under your order terms.

• Special customization or added features can extend production.
• Factory shutdowns, public holidays, and international shipping disruption can influence schedules.
• Local warehouse stock status and dispatch timelines can change.
• Failed delivery attempts, incomplete addresses, or customs clearance delays can affect delivery.

3. Shipping Damage

For minor cosmetic damage, the reference policy lists examples such as damaged eyelashes, nails, makeup, small surface cracks, or protruding fingers, and a possible compensation range of $10–$100. This range is provided for comparison only, not as a PBDoll offer.

For severe damage, including substantial skin defects, broken limbs, or other body-part damage, the reference merchant requests photographic or video evidence within 24 hours of receipt and describes a full refund or replacement. Any PBDoll deadline and remedy must be confirmed and must respect applicable law.

Please examine the parcel upon receipt. Document any visible damage to the carton, shipping label, or contents with clear photos and report it to our team as soon as possible.

3.1 Minor Damage. Small cosmetic issues may qualify for a replacement part, repair advice, or other appropriate remedy after review.

3.2 Major Damage. Serious defects or transit damage should be documented with photographs or video. Resolution may include replacement, repair, or refund where required by the applicable policy and law.

4. Wrong Delivery or Lost Packages

4.1 Incorrect or Incomplete Orders

If the delivered main item differs from the ordered model, the reference process asks customers to photograph or record the unboxing, preserve the original packaging and shipping label, and report the discrepancy promptly. A return address should be provided before the item is shipped back.

For missing or incorrect paid customization, the reference merchant proposes compensation of twice the affected option’s value. If a free option is missing, its reference minimum is $20. These amounts should not be published as PBDoll policy without confirmation.

4.2 Tracking Shows Delivered but No Parcel Arrived

The recipient should check the delivery location and contact the listed courier to open an investigation. The store can assist with a claim and determine the appropriate outcome after reviewing the evidence.

4.1 Incorrect or Missing Products. If an item or option differs from your order, retain the packaging and provide your order number, photos, and a description of the issue.

4.2 Lost Packages. If tracking shows delivered but the package is missing, first check with the carrier and delivery location, then contact support for investigation.

5. Disclaimer

• Severe storms, floods, earthquakes, and other natural events may interrupt freight networks.
• Customs authorities may inspect packages or assess fees under local import rules.
• Public holidays can shorten carrier operating hours and extend delivery schedules.
• Regulatory changes, trade restrictions, and political developments can alter available routes.
• Strikes, accidents, and other unexpected carrier disruptions can delay final delivery.

• Weather and natural disasters can interrupt transport.
• Customs inspection can add time or fees according to local rules.
• Local holidays can affect courier operating schedules.
• Regulatory changes, labor disputes, and carrier disruptions can influence delivery.

We strive to communicate material delivery changes and help resolve issues fairly in accordance with applicable consumer rights.

After-Sales Policy

When a delivery is delayed, damaged, missing components, or inconsistent with the confirmed order, we aim to investigate quickly and determine an appropriate solution under the purchase terms and relevant law.

1. Delivery-Related Compensation

1.1 Late Delivery Compensation

The reference compensation policy uses 60 working days as a general threshold for a full refund and free replacement shipment. Its exceptions cover special features, extended production periods, and certain brands with longer lead times. This is not a confirmed PBDoll commitment.

• Customized electric, motorized, or implanted-hair features may require an additional agreed production period.
• Factory holiday closures may affect orders dispatched from China.
• If a recipient repeatedly fails to collect the shipment or complete customs clearance, the claim may require separate review.

If your order exceeds its advised delivery window, provide your order number to customer service. We will check production and shipping progress and outline any eligible remedies.

• Special customization could require additional production time.
• Factory holidays and unforeseen transport disruptions can influence delivery.
• Products shipped from local warehouses and products shipped internationally may have different timelines.
• Repeated unsuccessful delivery attempts or incomplete customs information may postpone receipt.

1.2 Transportation Damage Compensation

The reference seller states that products are inspected before dispatch and that confirmation photographs are retained. Customers are asked to submit photos or video within 24 hours after receipt when transport damage is discovered. The extent of the damage determines whether a replacement, refund, or other remedy is appropriate.

Notify us promptly about transit damage and include images of the packaging, shipping label, and affected item where possible. The appropriate resolution depends on the damage and applicable customer protections.

1.3 Lost Package Compensation

When a shipment appears missing or is shown as delivered incorrectly, inform both the courier and PBDoll. We can assist with the investigation and clarify replacement or reimbursement options.

2. Product Quality and Defect Compensation

2.1 Minor Damage

Following review, small appearance-related defects may be resolved with a spare part, care or repair instructions, partial reimbursement, or another suitable option.

2.2 Major Damage

Major defects can include serious damage to the skin, fractures of the limbs, or other structural problems. The reference merchant describes a full refund or reshipment for major defects reported within 24 hours, and also discusses compensation for substantial damage discovered within 30 days where it results from material or quality problems.

The reference policy excludes certain optional features such as heating, electric hips, and electric suction from its special damage provisions. Any exclusions in a PBDoll policy must be clearly defined and consistent with applicable consumer rights.

For substantial product damage, send detailed photos or video and keep the original packing materials until our assessment is complete. We will determine the appropriate repair, exchange, or refund as required.

Optional features may be covered by separate manufacturer warranty provisions. These should be disclosed before purchase and do not replace statutory consumer protections.

2.3 Product Errors or Omissions

2.3.1 Wrong Main Product

If the received doll is substantially different from the confirmed order or product photographs, the reference process requires photos or videos of the unboxing, product, label, and outer packaging. The seller then checks the issue with the manufacturer and courier and provides return instructions before replacement or reimbursement.

2.3.2 Incorrect or Missing Customization

The reference merchant offers compensation of twice the price of a missing or incorrect paid option, or at least $20 when a free option is missing. These figures are examples from the supplied screenshots, not approved PBDoll compensation rates.

2.3.1 Main Product Errors. If the main product does not match your confirmed order, send photographs of the product, shipping label, and packaging, together with your order number. Support will verify the discrepancy and provide next steps.

2.3.2 Missing or Incorrect Features / Accessories. If ordered options are missing or incorrect, provide your order confirmation and photographs. We will assess an appropriate correction, replacement, or other remedy.

3. Dispute Resolution and Customer Support

For help, contact us through the support channels listed on PBDoll. Include your order reference and a brief explanation, but never email complete payment-card information.

Return & Refund Policy

1. Pre-Shipment Refund

The reference policy permits a cancellation request before dispatch. For locally stocked products, it instructs customers to contact the seller within 12 working hours. For customized products, it describes production arrangements beginning within one working day and shipment after production, so cancellation eligibility depends on the stage reached.

The reference merchant states that PayPal refunds have no additional transaction charge, while refunds through other payment methods may incur a 10% payment-processing deduction. Such charges must be independently verified, disclosed, and legally permitted before PBDoll adopts them.

If you want to cancel before shipment, reach out quickly with your order reference. Requests are often easier to handle before manufacturing begins; customized orders may have clearly disclosed cancellation conditions where lawful.

Any processing charges or deductions must be transparent, lawful, and consistent with the provider’s actual fee schedule. A blanket 10% cancellation charge should not be presumed.

• For local-stock items, contact support as soon as possible before dispatch.
• For custom orders, production may begin shortly after order confirmation. Ask support to verify the current production stage.

2. In-Transit Refund

The reference process allows a refund request after dispatch if the customer contacts the merchant before the parcel arrives, follows return instructions, and refuses or returns the shipment as directed. The reference refund amount is reduced by shipping expenses and any applicable tariffs. This process and deductions require confirmation for PBDoll.

For orders already in transit, speak with support before rejecting a delivery or sending anything back. We will clarify the return process, approval requirements, and any relevant freight or customs costs.

3. Post-Delivery Refund

3.1 Dissatisfaction with the Product

• Record a complete unboxing video showing the sealed package, labels, and unused condition.
• Request authorization and the correct return address before sending a product back.
• After inspection, the reference refund is calculated after eligible freight and tariff deductions.
• Any hygiene-related or custom-order restrictions must be clearly disclosed and must not override mandatory statutory rights.

If the item does not meet your expectations, get in touch soon after receipt to discuss possible returns. Personalized and hygiene-sensitive products may have special conditions, subject to local consumer rights.

• Keep the original packaging and labels until your request is reviewed.
• Submit the order number and photographs showing the item’s condition.
• Do not ship a return until you receive the correct return instructions.
• Approved refunds are processed using the agreed method and timeline, subject to applicable legal requirements.

3.2 Product Quality Issues

If you discover any defects or damage upon receiving your order, please contact our customer support team within 24 hours and provide clear photos or videos of the issue. This will help us assess the situation promptly and offer an appropriate solution. Your statutory consumer rights remain unaffected.

For items received with defects or transit damage, document the problem with images or video and preserve the packing materials. Early reporting helps us investigate without limiting statutory rights.

3.2.1 Minor Damage

Minor surface imperfections or accessory problems may be addressed with troubleshooting guidance, replacement components, or another reasonable solution.

3.2.2 Severe Damage

The reference merchant describes a refund or replacement for major damage, including severe skin damage or broken body parts, reported with evidence within 24 hours. It also discusses full compensation for major structural or material defects identified within 30 days.

If the product has serious material or structural damage, send supporting evidence to customer service. Depending on the circumstances and legal requirements, a repair, replacement, or refund may be appropriate.

3.2.3 Product Errors or Omissions

3.2.3.1 Incorrect Main Product

The reference procedure requires unboxing photographs or video, shipping-label images, and preserved packaging when the main product does not match the order. After verification with the factory and courier, the seller arranges a return address and replacement or refund.

3.2.3.2 Missing or Incorrect Accessories

3.2.3.1 Main Product Errors. If the main item is not what you ordered, provide your confirmation details and photographs of the item, packaging, and label. Support will verify the discrepancy and arrange a suitable resolution.

3.2.3.2 Function or Accessory Errors. If a selected option is incorrect or missing, provide evidence of the ordered configuration so the issue can be corrected.

4. Delayed Delivery Compensation

The source merchant describes a full refund and free replacement after 60 working days, subject to exceptions. It distinguishes custom features, factory holidays, brands with long production cycles, and regional warehouse deliveries.

Its warehouse-specific example uses a maximum of 10 days for U.S. stock and 15 days for European or Canadian stock, with separate compensation windows of 20 and 30 days. The source also discusses out-of-stock situations and repeated failed delivery or customs collection attempts. All figures should be confirmed against actual PBDoll operations.

For significant delivery delays, request a revised timeline and clarification of your options. We evaluate manufacturing and logistics circumstances in accordance with the agreed terms and mandatory customer protections.

• Custom features and made-to-order work can lengthen the production timeline.
• Factory holidays and carrier disruptions can influence delivery.
• Warehouse inventory and dispatch schedules can change.
• Failed delivery attempts or incomplete recipient information could require further coordination.