PB DOLL ORDER PROCESS & TIMELINE

Welcome to PB DOLL one‑stop shopping guide! We have carefully designed the entire buying process to give you a smooth and enjoyable experience. We know your time is valuable, so we help you browse our site with ease. This guide will walk you through every step – from browsing our wide selection of love dolls to final inspection. Relax and enjoy a worry‑free love doll shopping journey!

Find the love doll you like, scroll down on the product page to see the listed options, and personalise it. We have set default options, but they may not perfectly match the pictures. Double‑check your configuration and click "Add to Cart" at the bottom of the options section.

If you are new to sex dolls, you can read our Ultimate Sex Doll Guide.

Review your cart and proceed to checkout. Enter your shipping address and contact details. Please provide your real name and mobile number so the courier can reach you.

Choose the payment method that suits you best.

If you choose PayPal, you can also use a credit or debit card (no PayPal account required). You will be redirected to a secure payment window.

You will receive an email with all order details. Please check everything carefully, especially the shipping address. If you need to modify your order (custom orders only), please contact us within 12 hours.

**If you do not receive our confirmation email, please check your spam folder and make sure you have not blocked us ([email protected]).

Making a doll normally takes 3‑5 weeks, but this can vary depending on the brand and material. Rush production is available upon request. During holidays (e.g., New Year, Christmas, National Day, Chinese New Year, etc.) production may be delayed.

If you choose an in‑stock doll, there is no manufacturing lead time – all dolls are already in our warehouse, and we will ship within 2‑5 working days.

Please contact us for an estimated timeline.

We will email you factory photos of the finished doll. Please confirm all details are correct. If anything is wrong, let us know and we will correct it before packing or shipping. If you cannot receive our emails, please contact us via live chat.

For in‑stock dolls, we do not provide factory photos because they are already packed in the warehouse. Taking them out for photos is complicated and may damage the packaging. If you want to see real photos, please visit our in‑stock doll image page, or request factory photos of a similarly configured doll after placing your order.

After your doll is finished and approved, we will arrange shipment through our trusted logistics partners.

To ensure the safest and most efficient delivery, goods can be transported by air, sea, rail, road, or a combination of these methods, depending on destination and local import requirements.

Normally, tracking information becomes available within a few working days after dispatch. If you need delayed shipping or have special requests, please contact us before shipping so we can arrange accordingly.

Transit times vary by country, customs procedures, and route. Some destinations may require extra handling and clearance time. Our team will monitor your shipment and assist until it is safely delivered.

Keep an eye on your tracking number and wait for the parcel to arrive at your door.

If the outer carton is damaged, please take a video or photo of the waybill and the box before opening it. Also film the unboxing process to prove any damage occurred during transit (which is rare).

We will offer different solutions based on the extent of damage: repair guidance, replacement parts, or a refund.

You will receive a review invitation. We look forward to your 5‑star rating and would love to see your favourite doll photos in the comments!