PBDOLL ORDER JOURNEY & TIMELINE

Welcome to the PBDOLL order guide. We have organized every stage of the purchase process to make your experience clear, simple, and easy to follow. From choosing and customizing your doll to payment, production, shipping, delivery, and final inspection, this page explains what happens at each step so you always know what to expect.

Choose the doll that suits your preferences, then review the customization options available on the product page. Default selections are provided for convenience, but they may differ from the model shown in the product images. Please review every option carefully before adding the configured doll to your cart.

If this is your first purchase, our buyer guide can help you understand materials, options, care, and other important details before ordering.

Check the items and options in your cart before proceeding to checkout. Enter a complete shipping address together with accurate contact information. Please use your real name and an active mobile number so the delivery carrier can contact you when necessary.

Select the available payment method that is most convenient for you.

When PayPal checkout is available, you may also be able to pay with an eligible credit or debit card without creating a PayPal account. Payment may open in a separate secure checkout window to complete the transaction.

After your order is submitted, we will send a confirmation email containing the order details. Please review the configuration, contact information, and delivery address carefully. If a custom order needs to be adjusted, contact us as soon as possible and preferably within 12 hours.

If the confirmation email does not appear in your inbox, please check your spam or junk folder and make sure messages from [email protected] are not being blocked.

Production time for a made-to-order doll is typically around 3–5 weeks, although the actual lead time can vary by brand, material, and configuration. Expedited production may be available for selected orders. Peak seasons and public holidays may extend normal production times.

In-stock dolls do not require a manufacturing period because they have already been produced and stored in our warehouse. These orders are generally prepared for shipment within 2–5 business days.

For a more specific estimate, contact our team before or after placing your order.

Once production is complete, we will send factory photos of the finished doll when applicable. Please review the images and confirm that the main details match your order. If you notice an issue, contact us before packing or dispatch so we can review it with the factory. If email delivery fails, you can also reach us through live chat.

Factory photos are generally not provided for in-stock dolls because these items are already packaged and stored for shipment. Reopening the carton may affect the original packaging. If you would like additional visual reference, you can view available real-product images or ask whether photos of a similar configuration are available.

After the order is completed and approved, we will arrange shipment with an appropriate logistics provider.

Depending on the destination, package size, carrier availability, and local import requirements, transportation may involve air, sea, rail, road, or a combination of shipping methods.

Tracking information is usually issued after the shipment has been processed by the carrier and may take several business days to become active. If you need delayed dispatch or have a special delivery request, please contact us before shipment.

Delivery time varies by destination, route, carrier, customs clearance, and local handling conditions. Some locations may require additional processing time. Our team will help follow the shipment and assist with delivery-related questions.

Use the tracking information provided to follow the shipment until it reaches the delivery address.

If the outer carton shows visible damage at delivery, take clear photos or video of the shipping label and the unopened box before opening it. We also recommend recording the unboxing process so any transit damage can be documented accurately.

If a product arrives with a verified shipping-related issue, our team will review the situation and provide an appropriate solution based on the circumstances, which may include repair support, replacement parts, or another applicable resolution.

After your order is completed, you may receive an invitation to share feedback about your shopping experience. Your comments and product photos can help other customers better understand the ordering process and product details.